Refund policy

At California Preserved Flowers, each preserved floral piece is handcrafted with care and customized to your order. Because our keepsakes are made-to-order and highly personalized, we do not accept returns, exchanges, or cancellations once an order has been placed.

Why Returns Aren’t Possible

• Custom Work: Every preservation piece is unique and created using your original flowers. Once the process begins, it cannot be reversed or resold.

• Fragile Materials: Resin, pressed frames, and shadow boxes are delicate art forms. Once completed, the final product is specifically designed for you.

• Quality Commitment: We carefully handle each bouquet and follow a detailed preservation process to ensure the best possible outcome.

Damages or Issues

If your keepsake arrives damaged during shipping, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will work with you to review the issue and provide a solution.

Questions

If you have any concerns before placing your order, please reach out to our support team. We’re happy to answer questions and guide you through the preservation process before you commit.